If you're not sure which version of Windows is installed, follow these steps:Ĭlick Start, type msinfo32 in the Start Search or Search programs and files box, and then press Enter. When you receive this error message, make sure that your computer is running a released, genuine copy of Windows 7 or Windows Vista Service Pack 2 (SP2). And you'll receive the updates were not applicable error message. If you're using a prerelease version of Windows, these updates won't install. Make sure you're not running a prerelease version of Windows If updates have been installed but the system hasn't yet been restarted, restart your computer before you try to install Internet Explorer 9.Īlso note that if there's a restart pending, you may receive the following error message: If an update installation is in progress, let the installation finish before you try to install Internet Explorer 9. In Windows Vista, click Security in Control Panel, and then click Windows Update.In Windows 7, click Start, click Control Panel, and then click Windows Update.To check whether these things are causing the problem, do one of the following steps: The installation of other updates is in progress.Internet Explorer 9 might not automatically install prerequisite software and components if one of the following conditions is true: Things to consider before you go the manual install route Make sure that no updates are being installed and that no restart is pending In that case, you must manually install the prerequisite software and components that are described later in this article. If some of these prerequisites can't be installed automatically, the Internet Explorer 9 installation process won't finish. Their details vary, depending on the operating system that your computer is running. They are Internet Explorer 9 prerequisites. When you install Internet Explorer 9, additional software and components are also installed as part of the process. Original product version: Internet Explorer 9 Original KB number: 2399238 This article helps you resolve the problem that some prerequisites of Internet Explorer 9 can't be installed automatically. For more information, see Internet Explorer 11 desktop app retirement FAQ. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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